1. How long does it take to receive my order?
Depending on your distance from our location, orders generally ship from our Cleveland, Ohio plant in three to four days from date of order. Special orders or large orders may take longer.
2. Can I order shipments C.O.D. ?
We accept Visa and Master Card credit cards. At this time we cannot ship C.O.D. If you don’t have a credit card, fill out the order page and print it. Send it along with a certified bank check or money order for the total amount. Upon receipt, we will process your order.
3. Can you ship to a different address other than my billing address?
We can ship to an address other than your billing address. When you register, fill in your shipping address if it is different that your billing address. Under no circumstances will we split a shipment.
4. How much will it cost to ship my order?
To be fair and easy, we calculate shipping cost by weight, not by value. Therefore, your freight cost is more accurate. You won’t pay $30.00 freight for a part that weighs only 5 pounds. Freight rates are based on our volume discount with several carriers, including UPS and FedEx. Your cost is based on the weight of the order and the distance from our plant. We want you back as a repeat customer! We don’t want you to feel that you were overcharged for shipping and handling.
5. Can I have expedited shipment?
If you must have next day or expedited shipment, please contact us and we will quote your freight rate for your order and process your order as quickly as we possibly can.
6. What about backordered items?
Occasionally we are temporarily out of stock on an item. If, in the event we are out of stock on a particular item, you will be unable to order it from the list. Generally, we have the items back in stock in a few days. You could either check back to the site or contact us email@example.com and we will advise you when the item becomes available.
7. What do I do if I receive an item that is damaged?
Important! If shipped by UPS or FedEx, note the damage before signing for the shipment. Do not return the damaged merchandise to us. Contact your local UPS or FedEx office. Damaged items must be left in the original carton for UPS or FedEx to inspect. UPS or FedEx will contact us after the inspection.
If your order is shipped by commercial truck, have the driver note the damage on the freight bill prior to signing. Contact the delivering carrier at once to file a claim.
8. What is the warranty on your products?
American Truck Equipment warrants its products to be free from defects in workmanship or material under normal use and service for a period of one year from the date of delivery to the original purchaser.
9. How can I return an item?
We will accept returned unused merchandise within 30 days of your invoice date that are in the original carton and in re-sellable condition. American Truck Equipment must authorize all returns. Contact us for a returned goods authorization. Returned items must be sent freight prepaid. Returns to us by C.O.D. will not be accepted. If we filled the order incorrectly, we will reimburse you for the freight. If you ordered incorrectly or no longer want the item, you are responsible for the return freight plus a 20% restocking fee.
American Truck Equipment must authorize all returned goods for defective material. Contact us for a returned goods authorization. The product must be in a shipping carton and returned to us freight prepaid. If, in our opinion a defect exists in workmanship or material, the product will be repaired or replaced at our option and returned to you freight prepaid. We will issue a credit to you for the freight charges for the returned item. If, in our opinion, no defect exists, you will be contacted and advised of the repair costs. After repair, the item will be returned to you freight collect. Special orders or custom items are not returnable.
10. Will I be charged sales tax?
Residents of the State of Ohio without a certified tax exemption certificate will be charged sales tax.
11. What do you do with my private information?
12. Is there anything else I should know?
Phone:1800 852 0528